If you're concerned about the physical dimensions of particular elements of your design, it is best to build your artwork outside our design studio in a program such as Photoshop at the size of the artwork template you intend to use for your jersey and then upload the completed graphic as one large piece. This will ensure that your artwork is the right size and also help minimize distortions that may occur from resizing your image in the Design Studio.

Remember to design at 150 DPI for proper dimensioning.

Yes, if you enlarge a graphic element you uploaded to the design studio from its originally placed size it is likely it will reproduce fuzzy or pixilated.  It is best to not enlarge a graphic over 100%.

This is because the design studio uses information embedded in your graphics file to place it to scale at its originally designed size.

The dotted line represents the 'bounding box' of your customizable area.  Any artwork that extends beyond that area will not be printed.

This is a limitation of the semi-custom production process.  If you have artwork that does not appear on your design because you have dragged it past the dotted line, it will not appear on your digital proof and the Velowear Customer Service Representative assigned to your order will not be able to see that element when they review your artwork.

.BMP, .JPG, .JPEG, .PNG

Due to the numerous variables involved with printing files sent over the web we are not able to offer color matching at this time.

We do ensure that colors appear as true as possible to what we see on the computer monitor we are looking at, however keep in mind colors vary greatly from monitor to monitor. 

If you need to ensure a particular color will work plase call us to order a sample proof.

Yes, for a nominal fee of $10 plus shipping and handling we will process your artwork and have production proofs printed and sent to you.  These proofs use the same fabric and colors as the final products and provides a low cost solution to preview your design without investing in a jersey.  Please call us to order a proof.

No.  Your artwork will remain the same.  If you changed the design area template you may need to reposition elements that become invisible using the movement tools available in design tools.

1) Click on the "Product Selection" tab in the upper left hand portion of the Design Studio.

2) Choose a customizable area from the dropdown.

3) Select the product you wish to design on by clicking on the product image or the "Select Jersey" button.

Yes, you are able to place a single order for as many garments and sizes as you would like from within a single customizable area category.

If you want to order garments from different customizable area categories, each category would need to be placed as a separate order.

You can place a second order starting form the same artwork as you used for your first, by going to the " Semi Custom Artwork Management " and then clicking on the "Clone/Edit Artwork" link.

Give the copy of your design a new name and then you can make whatever revisions you need to and place another order.

Did you order a jersey or design and find friends wanting to get the same jersey later? Are you a company or organization putting together your first order and want a sample produced to generate interest in your design to build your order quantity?

The Velowear Interest Guarantee was created just for you!

If you place a reorder that exceeds your original order quantity within 60 days of your original order, we will refund the difference of your original purchase price and reorder price.

Once your reorder is shipped, simply call or email us and we will be happy to refund the difference!

To qualify for the Interest Guarantee the original order and reorder must be placed by the same customer.

The order life-cycle begins when the customer submits their order to us online.

When the order is submitted, it is immediately added to a queue to review artwork. Within one or two business days one of our semi-custom representatives will review the artwork.

We have years of experience in dealing with the production of custom apparel. During our review process we take our knowledge and experience and make sure that the artwork being submitted meets our quality standards and that what will be the end result is what we think the customer is expecting based on the artwork we submitted.

Our representatives will not modify the artwork that is submitted, however:

If the artwork needs adjustment, we notify the customer by email letting them know there are some potential issues with their artwork. The customer then has the opportunity to correct those issues or if what they submitted is the best they have available they can approve the artwork as it was originally submitted.

After artwork issues are resolved, we send out a digital proof to the customer. The digital proofs are the full-sized production print files we will use to produce the customers final garments.

When the customer is satisfied with their artwork they are asked to digitally sign an approval form on our website. Doing so releases the order into regular order processing, and the customer is sent an approval confirmation to let them know we received their approval.

The order is then scheduled for a ship date guaranteed to be no further than 3 weeks out from the receipt of their signed approval.

During regular order processing we attain a credit card authorization for the full amount of the customer’s order and once we have that authorization the order is released to the production floor to pull from inventory and begin printing sublimation papers.

If we encounter any problems with processing a customer’s credit card we send an email notifying them that their card was declined and occasionally depending on circumstances may give them a phone call.

Once we have a credit card authorization the order is released into our warehouse.

Once in the warehouse the order is pulled and the papers are printed several days in advance of the actual production date.

Once the scheduled production date arrives the garments are imprinted with the artwork.

Orders are generally shipped the same day they are sublimated.

Once the order is shipped we will bill the credit card for the authorized amount.

1) Complete your design in the design studio.

2) Click the 'Next Step' button in the top right corner of the page.

3) You will be presented with a login screen if you are not already logged in.  If so, login.

4) Name and save your design.

5) Click on the link to select jerseys.

6) Proceed through checkout just like a standard Velowear order.

Yes, to find additional custom items that you can have customized with your currently selected artwork; click on the 'Custom Apparel' button at the top of the page and then click on the 'Product Selection' button.

The product selection page will be limited to items which can be customized with the artwork template associated with the design you have selected.

There is no limit to how many different garments you can have on one order as long as the design templates match.

Currently each individual revised version of the artwork is considered a seperate setup and does not qualify for like-item pricing. You would need to place an individual order for each version of the garment you wish to produce.

Click on the semi-custom artwork link that can be found on your account administration page.

In the Existing Design Management area, you will find a dropdown with all the different designs you have saved.  Choose the design you ordered previously by name from the dropdown and then click on the Re-Order Now link that should appear to the right of the artwork previews.

This will take you to the category page that shows all the customizable garments you can order with the design you have chosen to re-order.

Proceed to adding items to your cart and then checkout like before!

We will obtain a credit card authorization as soon as we receive your order, however your credit card will not actually be charged until the order ships.

Yes, select check from the payment method drop down and mail your check to:

Velowear.com
390-A Manhattan Avenue
Grover Beach, CA 93433

NOTE: Your order will not be processed until the check is received.

Velowear's Semi-Custom pricing is based on quantity based pricing.

Each category below is based the types of garments that will accommodate a specific design.

Only one artwork category can be used per order.  You can mix and match garments within a category to get a better price break on your order!   

Example:  If you ordered 4 short-sleeved jerseys, 1 long-sleeve jersey and 1 t-shirt, you would get the 6-10 piece price break on all three items.

The S/S jerseys would be $63.95 each, the L/S jersey would be $78.95 and the t-shirt would be $16.95.

If you also wanted to order 5 tank undershirts, they would use different artwork, would be on a separate order and would be priced at the 4-5 unit price of $34.95.

Category 1 (Blue): Artwork can be printed on the front and back.
Category 2 (Green): Artwork on front only.
Category 3 (Orange): 4" x 4" Printing at top of front only.

1. Images can only be transferred (sublimated) on the front and back of jerseys. We can not put graphics or logos on the sleeves, pockets, collar or the side panels
2. You or your graphic designer must provide all artwork, logos and designs to us. VeloWear.com will not create or alter designs in any way. Please refer to the artwork requirements below
3. VeloWear.com is not responsible for artwork sent that is poor quality.
4. Those submitting artwork to VeloWear.com must obtain permission and approval from owners of the original art. (e.g. corporate logos, original artwork, copyrighted artwork)
5. Image area is limited depending on the jersey design chosen.
6. Our printing process is “CMYK”. This process allows you to have as many colors as you like in your image. However, we can not guarantee an exact match of a Pantone spot color with CMYK printing.
7. Images will be transferred to the jersey by a process called “sublimation”. This gas-dye process does not texture the garment's surface and allows the fabric to maintain breathability.
8. All jerseys will have a “press mark” around the image. This indentation in the fabric will disappear after a few washings.
9. ALL SALES ARE FINAL. VeloWear.com can not accept returns on semi-custom items.

1. For best results, artwork should be created in a vector format using a program like Illustrator or Freehand and then saved to one of our supported formats.
2. Please make sure all graphics are 150dpi at the correct printing size. For example, if you want the image to be printed at 5" x 5", please make it 5" x 5" at 150 dpi. In the case of JPG's, please make sure that as little compression as possible is used.
3. Files must be an exact representation of what will be printed on the jersey. This means all elements are of correct size, placement, proportion & color.

1. If the terms above make your head spin, you will need to work with a graphic designer who can create “digital print-ready” art for production. Print shops or college students majoring in design are good choices as well.
2. If you work for a corporation, go to your marketing department and ask for help. They often work with printers or ad agencies and will be able to point you in the right direction.
3. Do not use web graphics. These low-resolution files are not suitable for printing. Talk with a designer about creating “print quality” digital files
   

When you use our Semi Custom program you get to use our online Design Studio to customize blank jerseys with your own personal artwork.

When you use our Semi Custom Express program you choose from specific stock artwork to add to one of our stock blanks.

Once you login to our website click on the Account Admin link in the upper right corner of our webpage.  This should take you to our Account Administration page.

Click on the Semi Custom Artwork link on the Account Administration page.  This should take you to the Semi Custom Account Center page.

You should see a segment of the page labeled Existing Design Management if you have any designs saved to your account.  Choose the design you would like to share from the dropdown in that section.  Once the artwork loads on your screen, click on the Preview and Share Artwork link.  This should take you to the Shared Designs page.

You should see a section of the page that is labeled Share Design.  You should also see a textbox and a button labeled ‘Share And Email Friends’.

To share your design with others simply type in their email address into the field and click the button.  You will need to repeat this step for each individual you wish to share your design with.

Before you can allow others to order your design, you must have placed at least 1 order for the artwork in question yourself. 

Once you have done so, return to the Shared Design page mentioned above.  If you previously shared the design with others you should see a message below the names of those you have shared with stating if everyone is eligible to order your design or not.  If they are not a button will appear that says, ‘Allow My Friends to Order.’  Clicking this button will allow everyone whom you have shared your design with to order the particular design in question.

If all your friends are already eligible it should also state this in the same area.

If you have not yet shared your design with others, please see the appropriate help topic.

Once you login to our website click on the Account Admin link in the upper right corner of our webpage.  This should take you to our Account Administration page.

Click on the Semi Custom Artwork link on the Account Administration page.  This should take you to the Semi Custom Account Center page.

You should see a section labeled Shared Design that says, ‘so and so has shared their design:’ followed by the name of the design as a link.  Click on the link.  This should take you to the Shared Design page where you can preview the design that was shared with you.

If you do not see a section labeled Shared Design, then either your friend has not shared the design with you or the account’s email address you are using does not match the email address your friend shared with.

In the later case you need to contact your friend and have them double check the email address they have entered for you.

See the above help topic to see how to get to Shared Designs page.  Once there you should see an order now button in the ‘Place Order’ section of the page.

If it says the owner has not yet given you permission to order this design,  contact the friend who shared the design with you and have them follow the steps in the above help topic on how to allow others to order their design.

UPS Next Day Air, UPS Second Day Air, and UPS Ground.

Note: Please keep in mind that shipping time is not part of the regular product time for Velowear.  So if you ask for ground shipping it can take as long as 4 to 5 weeks to recieve your product from the time of approval.

Our shipping tables for semi-custom product are based on the weight of your entire order.

Please remember that this is only an estimate and we do not guarantee this price to be accurate.  Each product varies in weight by size as well as garment cut and style.

Yes, you can order the normal blanks from Velowear.com's regular stock and return them for a full refund minus shipping.

A quick trick for finding the stock product is to replace the 9 that appears in the 4th position of the semicustom product number wtih 0 and search for it in the search field at the top of our website pages. EXAMPLE: 1019302 would become 1010302

Dye Sublimation printing is a process where a digital image is first produced through the use of computer graphic software. Then this image is printed onto a coated media using a set of special heat-activated inks. Finally, it's then transferred to the final product using heat transfer equipment.

When heat is applied to the printed coated sheet, the ink sublimates (is absorbed) into the surface of the final product. This is like a tattoo, where the final image is not affixed to the receiving surface (like silk-screening, hot-stamping, and printing), but is absorbed into it; in effect becoming part of the material.

Screen printing is a printing technique that uses a woven mesh to support an ink blocking stencil. The attached stencil forms open areas of mesh that transfer ink as a sharp-edged image onto a substrate. A roller or squeegee is moved across the screen stencil forcing or pumping ink past the threads of the woven mesh in the open areas.

This often results in a raised ink layer that sits on top of the fabric.  Depending on the inks you use, this printed area will eventually crack from normal wear and care.

This is somewhat a loaded question.  The answer is both yes and no.

We do have a couple jersey blanks that are not made with sublimated material.  As such they are suitable for silk-screening.

However, if you have one of these garments sublimated by us first it is not recommended that you then have these garments silk-screened.  The reason is that most silk-screeners use a heated drying process to dry their inks and this will cause the artwork which we sublimated on the garment to migrate and bleed into other areas of the garment.

The semi custom blanks we have that are sublimated garments to begin with are not suitable for silkscreening at all for the same reason.

If you are considering silk screening on any of our garments we recommend that you contact us by phone first so that we can help you avoid any potential problems.

While the actual turn around time can vary through out the year.  We guarantee to ship your order within two to three weeks from the date that you approve your proofs with us.

If you need your garments sooner than that, please feel free to give us a call to speak with a semi-custom customer service representative about our current production schedule.

This is our website's generic error page and it appears not only when the site is actually down but also when an error occurs during the processing of server side scripts.

To be able to tell the difference between the website being down and an error simply visit www.velowear.com and navigate to any of the category pages for products using the buttons at the top of the page.  If the category page loads then the website is not down and the website down page you are getting in the design studio is an error.

If you were uploading a graphic when the error occured make sure that the file extension you are uploading matches the file type for the file.  Also make sure that the graphic is no larger than customizable area at 150dpi.  Any larger than 10x16 @ 150dpi will cause the website to timeout throwing this error.

If you were trying to access you saved designs in your account admin page, and you are recieving the error page please give us a call.

If you get this error doing any other actions.  Try clearing your computer's internet cache and cookies, and restarting your computer.  If this does not resolve your problem and you continue to get the error please give us a call and we will try to help you resolve the site error you are running into.