What is the order process, once I submit my order?
The order life-cycle begins when the customer submits their order to us online.
When the order is submitted, it is immediately added to a queue to review artwork. Within one or two business days one of our semi-custom representatives will review the artwork.
We have years of experience in dealing with the production of custom apparel. During our review process we take our knowledge and experience and make sure that the artwork being submitted meets our quality standards and that what will be the end result is what we think the customer is expecting based on the artwork we submitted.
Our representatives will not modify the artwork that is submitted, however:
If the artwork needs adjustment, we notify the customer by email letting them know there are some potential issues with their artwork. The customer then has the opportunity to correct those issues or if what they submitted is the best they have available they can approve the artwork as it was originally submitted.
After artwork issues are resolved, we send out a digital proof to the customer. The digital proofs are the full-sized production print files we will use to produce the customers final garments.
When the customer is satisfied with their artwork they are asked to digitally sign an approval form on our website. Doing so releases the order into regular order processing, and the customer is sent an approval confirmation to let them know we received their approval.
The order is then scheduled for a ship date guaranteed to be no further than 3 weeks out from the receipt of their signed approval.
During regular order processing we attain a credit card authorization for the full amount of the customer’s order and once we have that authorization the order is released to the production floor to pull from inventory and begin printing sublimation papers.
If we encounter any problems with processing a customer’s credit card we send an email notifying them that their card was declined and occasionally depending on circumstances may give them a phone call.
Once we have a credit card authorization the order is released into our warehouse.
Once in the warehouse the order is pulled and the papers are printed several days in advance of the actual production date.
Once the scheduled production date arrives the garments are imprinted with the artwork.
Orders are generally shipped the same day they are sublimated.
Once the order is shipped we will bill the credit card for the authorized amount.