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Privacy Policy
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Disclosure Statement - Use of Cookies

Returns and Exchanges - Easy & Free!

Tracking Shipments

Sizing Charts
Things to Remember About Sizing and Fit
How to Find the Proper Fit

Backorders
Tax Rates
Tracking Shipments
Shipping Rates

Contact Information

Introduction
General
Site Contents
User Comments, Feedback, Postcards and other Submissions
Velowear's Communications to You
Product Information
Colors
Links to Other Websites and Services
Disclaimer
Inaccuracy Disclaimer
Indemnification
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1. Find a product you'd like to buy.
2. Found what you wanted? Choose your size and/or color from the  description page.
3. Next, type in the quantity you'd like.
4. Then press the "Add to Cart" button.
   NOTE: You can remove an item or empty your Shopping Basket at any time by clicking on the "in your bag" link at the top of every page. Simply check the "Remove" check box next to the item(s) you'd like to delete.
5. From the Shopping Cart you can click on the "Continue Shopping" lower navigation bar to continue shopping for additional products you need.
6. To finish your order, click on the "Check Out" button and follow the instructions on the checkout pages.

 

We gladly accept Visa, MasterCard, Discover, and American Express. Unfortunately we do not accept PayPal at this time.

The credit card that you specify for your purchase will be charged when the order is shipped.

No problem. We accept orders by phone as well as online. Contact us at 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific Time.

VeloWear collects customer information in an effort to improve our customers' shopping experiences.  We place the utmost importance on the fact that we must maintain and use customer information responsibly. 

For each web visitor to our Web site, our server recognizes the domain name. We collect information on which pages consumers access or visit for the purpose of improving your shopping experience and making improvements to the site.

Orders placed on the VeloWear website are encrypted, and your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. VeloWear.com uses advanced high-level online security. Our Commerce Server uses Secure Sockets Layer (SSL) and an Equifax digital certificate; this technology encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

For people that make purchases and have not specifically opted to join our V-Club e-mail list, their e-mail addresses will be collected and used only to notify them about the status of their orders. If you prefer to not receive any e-mails, even for the status of your orders, please e-mail or call our customer service department.

If you have opted in to our V-Club e-mail list, VeloWear will send promotional e-mails containing product specials and general information that we feel would be desirable to our members. VeloWear will not rent, trade or sell your e-mail address to third parties. If you do not wish to have your E-mail address on our V-Club e-mail list, please follow the unsubscribe link found in all of our V-Club E-Mails or let us know by sending an e-mail to: webmaster@velowear.com.

If you supply us with your postal address, you may receive mailings from VeloWear regarding new products and services. If you do not wish to receive these mailings, please let us know by sending an e-mail, calling, or writing us at the address below.
 
We may share your mailing address with a small set of select reputable companies we believe may offer products or services of interest to our customers. If you do not wish to be on this list, please let us know by E-mail, calling or writing us at the address below.

Our postal address is:
390-A Manhattan Ave.
Grover Beach, CA 93433

We can be reached via E-mail at: cs@VeloWear.com or by telephone at 1-800-644-4002.

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. VeloWear.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

The VeloWear.com web site utilizes cookies to provide our site visitors the most enjoyable experience possible. We do not collect personal information without visitor knowledge, nor do we re-sell or distribute any site visitor data.

Our Easy Return Policy allows you to return or exchange anything, at any time, for any reason. We pay the return postage and the exchange shipping is FREE!

There's no need to call us...simply complete the Return Form on the back of your invoice, marking the appropriate Reason Code.

With your order you will receive a postage-paid Priority Mail Return Envelope. For a prompt refund, send us the Return Form and the item(s) you're returning in this envelope. For Exchanges, please mark the item you would like to exchange on the Return Form. If you don’t have this form, no problem, but please enclose a note with your order number if you have it, as well as your name, your daytime telephone number, and your billing address to assist us in locating your order in our system.

Please peel off the Return Label and apply it to the envelope. Leave the package in a secure place where you normally receive your mail, at home or at work, or drop it off at any US Mailbox or Post Office. Your package will be returned to us via Priority Mail (we cover the insurance.)

If you do not have a return label and/or form, download this pdf (Right Click & Select Save-As): Exchange Form

 

Return Address

VeloWear.com
RETURNS
390 Manhattan Ave., Unit A
Grover Beach, CA 93433

PLEASE NOTE -- WE CANNOT ACCEPT C.O.D. DELIVERIES.

Still have questions? You can email us or call 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific Time.

** Customized products ordered through the Semi-Custom Design Studio cannot be returned due to the specialized nature of the product. Please note that we do e-mail both order confirmations and artwork proofs that require a customer approval before going into production. We also have both sizing samples and physical proofs on fabric available upon request.

Velowear.com offers a variety of shipment methods from USPS and UPS.

If your order was shipped via UPS you can track your shipment via the UPS tracking number. Tracking numbers can be found in ship confirmation e-mails where applicable.

Please click on the Account Admin link at the top of any page on the VeloWear.com site while you are logged in. This will guide you through your order history and provide the tracking number for your order. When you click on the tracking number you will link to the UPS site to find out the status of your shipment.

You may also call Customer Service at 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer Service. Be sure to include your customer number and type "Tracking" as your subject.

These sizing charts are to be used ONLY AS GUIDELINES to help you find the right size. (Because every person has unique proportions and fit preferences, these charts may not guarantee a perfect fit.) With our FREE EXCHANGE policy we make sure you end up with the right size, hassle free.

If you are new to cycling be aware that cycling apparel is intended to fit tighter then most other athletic clothing.

1. If you purchase an item from VeloWear.com that does not fit properly you may return it, NO QUESTIONS ASKED. See our Return Policy.
2. Personal preference also plays a part in finding the right fit. Do you like a tailored European fit? Or a more relaxed fit? Most manufactures design for a tailored cycling fit. Velowear labels all jerseys either RACE (TAILORED FIT) or CLUB (RELAXED FIT).
3. Manufactures clothing fits differently. One company's medium may be another's large.

Know your measurements. If you are not sure, this is how you can find out.
(Note: all measurements should be taken close to the body, not over loose clothes)

1. Chest: Measure at the fullest part of the chest or bust.
2. Waist: Measure circumference at the narrowest part.
3. Hips: Measure at the fullest point, standing with feet together

If a Backorder causes your order to be sent in more than one shipment, we pay regular shipping on all shipments following the original order.

NO TAX on orders shipped outside California!

For shipments within California, the law requires us to collect sales tax of 8.75%.

You may call Customer Service at 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer Service. Be sure to include your customer number and type "Tracking" as your subject.  Or, if your order was shipped via UPS, you can track it with the tracking number that you received in the shipment confirmation email.

Our rates vary for each shipment and are based upon the location of the ship-to address as well as the total weight of the package. The available ship methods for your specific order, as well as the shipping costs for each of these methods, will be displayed during order checkout and can be selected at that time. This confirmation of your actual shipping cost will take place before the order is submitted.

Free Standard Shipping
Our Standard Shipping includes USPS Priority Mail or 1st Class Mail and UPS Ground, and will be selected on the basis of which is most appropriate for delivery to your shipping address. For Continental U.S. shipments, please allow up to 10 business days. Shipping to AK, HI, PR, Guam, & VI delivery could require up to 30 days. Free Standard Shipping not available on Semi-Custom Orders.

UPS 2nd Business Day Delivery
(No Saturday deliveries available.)
Via UPS. Orders received by 1:00 pm PST are shipped the same day (in stock items only). Applies to business days only - orders placed for 2-day delivery after 1:00 pm PST on Wednesday will not be delivered until the following Monday.

UPS Next Day Delivery
(No Saturday deliveries available.)
Via UPS. Orders received by 1:00 pm PST are shipped the same day (in stock items only). Orders placed for next day delivery after 1:00 pm PST on Thursday will not be delivered until the following Monday.

Canadian Shipping
(No other International Shipping is currently offered.)
Our prices are shown in U.S. Currency. All Canadian orders will be sent via U.S. Mail and a delivery time cannot be guaranteed due to the customs process. Shipping could require up to 30 days.

Order Total		Shipping Charge
$0-$19.99		$12.95
$20.00-$59.99		$16.95
$60.00-$99.99		$18.95
$100.00-$149.99		$21.95
$150 +		$25.95

 

In addition to our shipping charges shown above, Canadian Customs will bill you for GST, a processing fee and duty, based on the value of the items in the order. Unfortunately we are unable to quote these additional costs, which are the responsibility of the customer.

Semi-Custom Shipping
Because timing of your event and production, Semi-Custom orders will go out either UPS 2nd Business Day Delivery. If necessary, UPS Next Day Air is also available. Our rates vary for each shipment and are based upon the location of the ship-to address as well as the total weight of the package.

Customer service hours

8:00 AM to 4:30 PM, Pacific Standard Time

Walk In hours

8:00 AM to 4:00 PM, Pacific Standard Time

By E-mail:

For Customer Service cs@velowear.com
For Semi Custom Customer Service sc@velowear.com
For Webmaster Feedback webmaster@velowear.com

By Phone:

1-800-644-4002
1-805-474-2920

By Fax:

1-805-474-2924

By Mail:

Velowear.com
390 Manhattan Ave., Unit A
Grover Beach, CA 93433

Welcome to the VeloWear Web Site. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Deyo, Inc. DBA VeloWear, and its subsidiaries and/or affiliates ("VeloWear").

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to VeloWear on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain VeloWear’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to VeloWear of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, VeloWear will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. VeloWear is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that VeloWear may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that VeloWear may use your information for marketing and promotional purposes.

You agree that VeloWear may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of VeloWear's products or services, or for such other purpose(s) as VeloWear deems appropriate.

The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

To the extent that this Site contains links to outside services and resources, the availability and content of which VeloWear does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT VELOWEAR SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

From time to time there may be information on VeloWear.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your VeloWear.com purchase you may return it with your invoice to VeloWear by mail. Please see our Return Policy.

You agree to defend, indemnify and hold VeloWear harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Unless otherwise specified and except to the extent VeloWear products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting VeloWear's products and services. This Site is controlled and operated by VeloWear from its offices in Grover Beach, California.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of San Luis Obispo and/or the Northern District of California.

This Agreement is effective unless and until terminated by either you or VeloWear. You may terminate this Agreement at any time. VeloWear also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in VeloWear's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or VeloWear, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

We’d like to invite you to become a member of the V-Club – Membership is Free and our members are rewarded with the following benefits:

• Exclusive Members-Only product discounts and offers
• Monthly Free Cycling Short Drawings
• Periodic store-wide sales
• Voler Team Racing News
• Training Tips
• And More! …

If you have opted in to our V-Club e-mail list, VeloWear will send promotional e-mails containing product specials and general information that we feel would be desirable to our members.

VeloWear will not rent, trade or sell your e-mail address to third parties. If you do not wish to have your E-mail address on our V-Club e-mail list any longer, you can unsubscribe at any time by following the link found in all of our V-Club E-Mails, or by sending an e-mail to: webmaster@velowear.com.

We welcome you to our on-site Outlet Store here at VeloWear’s Grover Beach, CA headquarters. Not only will you be able to select from all of the products that can be found on our website, you’ll also find great deals on closeouts, sizing samples and other production samples from Voler!

Location:
390-A Manhattan Ave.
Grover Beach, CA  93433

Get Directions

Hours of Operation:
Monday through Friday, 8:00 AM to 4:00 PM, Pacific Standard Time

Questions? Need additional information? Please call us at 800-644-4002 and we’ll be glad to assist you.

We want to ensure that you are fully satisfied at all times with all products that we offer*.  We guarantee 100% satisfaction to our customers. If an item does not meet your expectations, you are welcome to send it back at any time and we will promptly give you a replacement or a refund.  A pre-paid return label is always included with all orders shipped.

*Customized products ordered through the Semi-Custom Design Studio cannot be returned due to the specialized nature of the product. Please note that we do e-mail both order confirmations and artwork proofs that require a customer approval before going into production. We also have both sizing samples and physical proofs on fabric available upon request.

VeloWear Gift Certificates are redeemable online or by phone. If you prefer to call us with your order, please call 800-644-4002 and give your gift certificate number(s) to our customer service person when placing your order. To redeem gift certificate(s) on the web, enter the gift certificate number(s) during order checkout. You may redeem up to five separate gift certificates per order.

VeloWear Gift Certificates do not have an expiration date, and cannot be redeemed for cash. If your order total is less than the gift certificate value, the remaining balance will be retained on the same gift certificate number.

If you are the purchaser of the gift certificate you can print it yourself or e-mail it. If you don't already have a password, you must have set one up during the order checkout process on the web. You may also set a password up by contacting our customer service department. After a 24-hour processing period after submitting the order, on the following business day you can log in to your account on our website, then click on the "Gift Certificates" link at the left side of the page.

We've found that some of the issues our users encounter with our website can be resolved by clearing their cart and session information that relates to our website. 

You can reset this user data by clicking on the link below.  After your session data has been reset you will be redirected to our homepage.

Reset User Data